Global Product Customer Support [US Shift]
Bangalore, IN
Location: Bangalore, India
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. We offer core, end-to-end solutions to the global general insurance, property and casualty, life, pension and annuities, and retirement markets, as well as the business decision management software. We have a track record of over 30 years in delivering superior software solutions to more than 400 financial services organizations. The Sapiens team of approximately 2,500 professionals operates through our fully-owned subsidiaries.
Click the following link to learn more about Sapiens India
https://www.youtube.com/watch?v=VK66N3y8-ck
Job Description :
Main duties include:
- Responsibility for providing solutions/workarounds to customer’s problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions.
- Supporting customers from a wide range of countries.
- Providing product and installation consultancy, remotely or onsite.
- Willingness to work beyond working hours when required.
Requirements:
- Personal skills: Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated.
- Excellent written and verbal English skills
- 2-4 years of Experience with support for enterprise application systems/big and complicated systems.
- Ability to work under pressure and provide solutions within the application itself and in the technical environment
- High computer technical skills – knowledge of operating systems & databases (advantages) with the ability to understanding applications logs.
Advantages:
- SQL knowledge
- Experience working with financial banking systems
- Web Servers knowledge
- Please note: All work is conducted in English.
About Sapiens
Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens’ platform offers pre-integrated, low-code capabilities to accelerate customers’ digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally.
For More information visit us on www.sapiens.com.
Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.
Your Recruitment Journey
We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:
Disclaimer
Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to
sharedservices@sapiens.com.