Sr Consultant - Technical Writer
Bangalore, IN
Location: Bangalore, India
About Us
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.
Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 40-year track record of delivering to more than 700+ organizations, Sapiens’ team of over 5,400 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: www.sapiens.com.
Role : Sr Consultant - Technical Writer
Roles & Responsibilities
- Research, outline, write, and edit new and existing content, working closely with various departments to understand product features and target audiences
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical documents, and process documentation targeting both technical and business users
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
- Work with software products to fully understand the product and properly define example data and required user steps with screen images for inclusion in documents.
Skills and Qualifications
- Bachelor’s degree in relevant technical field
- 5-7 years of industry experience as an effective Technical Writer
- Proven working experience in technical writing of software documentation for data and analytics products and offerings
- Experience of working with Confluence, MadCap Flare, MS Office Suite and Adobe Suite
- Experience in creating info graphics to support illustrations and concepts
- Experience of working with OpenAI and other GPT models
- Strong understanding of document structure formatting, styling, and template design
- Firm understanding of the systems development life cycle (SDLC)
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Ability to determine the needs of end users of technical documentation
- Experience working with engineering to improve design, UI/UX, and help refine content and create visuals and diagrams for technical support content
- Experience working independently and collaborating with local and remote development teams to improve user documentation experience using appropriate visuals and diagrams
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Superior written and verbal communication skills, with a keen eye for detail
- A Certification in Technical Writing Skills
- Excellent written skills in English
- Strong Team Orientation.
Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.