Program/Project Director

Sapiens UK (Cardiff office) is urgently seeking a Program/Project Director to join our team of Life & Pensions software delivery experts.

You will hold primary responsibility for ensuring quality project delivery, whilst prioritizing customer satisfaction and loyalty.  If you love the satisfaction of overseeing software project delivery to external clients and you thrive on working with international software delivery experts, this is the role for you!

Location: Cardiff, UK (Hybrid Flexible)

Please note that this role is open to Candidates that can easily commute to our Cardiff office.  We are not offering Visa/Relocation support.

More about the role …  

Our ideal hire will be a business executive who understands and can manage the delicate balance of ensuring the profitable growth of Sapiens’ business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized.  

This role has been identified as the central most significant role at the heart of Sapiens’s customer-facing operations. The effective and efficient execution of this role governs the overall business performance of the company and hence is seen as critical to its success. 

You will have ultimate responsibility for the customer and, although cooperation and teamwork are required, it is the Program Director who has the final authority regarding customer-facing matters.  

You will have four main areas of responsibility:  

Customer management:  

Responsibility for the well-being of long-term customer relationship and customer satisfaction. The aim is to be valued by the customer as a trusted advisor and a reliable focal point for business and systems issues.  

Growth management:  

Driving constantly to grow the business with the customer by identifying and promoting business opportunities where Sapiens’ added value is needed. Penetrating new segments within existing customers.  

Delivery Management:  

The Program Director is the final point of accountability for ensuring quality, timely and on-budget delivery of Sapiens’ operations, solutions, and projects. You will work hand in hand with the delivery managers to optimise delivery.  

P&L Management:  

Manage the P&L with the customer and be responsible for meeting the AOP targets, continuously focusing on lowering the total cost of ownership for the customer.  

Skills and Experience required …  

• 10+ years of management experience (staff and budget responsibility) in service delivery within a global enterprise software solutions company.  A background of working within Life & Pensions Insurance industry will be a big advantage.  
• Familiar with Agile methodology.  
• Proven experience of leading international clients and engagement teams through the delivery of complex software solutions.  
• Proven experience of growing business with existing customers both hands-on and by leading a team of account managers.   
• Excellent client relationship management skills and the ability to play a trusted advisor to C-level customer executives.  
• Proven track record of successful solution delivery with demonstrated success managing multiple complex projects, juggling competing priorities, and meeting deadlines.  
• Seasoned manager with the ability to hire, mentor, coach and develop a globally dispersed high performing Professional Services team.  
• Experience of working within a fast-paced environment.  
• Excellent problem-solving skills.  
• Excellent communication skills (additional languages are an advantage).  
• Ability to be able to travel to meet with the client in Turku/Helsinki as and when required, and some occasional international travel may be required.  

About Sapiens ...  

Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative, and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions and a cloud-first approach that accelerates customers’ digital transformation. Serving more than 600 customers in 30 countries, Sapiens offers insurers across Property & Casualty, Workers’ Compensation and Life markets the most comprehensive set of solutions, from core to complementary, including Reinsurance, Financial & Compliance, Data & Analytics, Digital, and Decision Management. Sapiens’ team of more than 5,000 employees operates through our offices in North America, the UK, EMEA and Asia Pacific.  

Please reach out to lisa.smith@sapiens.com for more information or to register your interest.  

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.