Manager Facilities

Sapiens is on the lookout for a Facility Manager to become a key player in our Gurugram team. If you're a seasoned Facility Manager and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

Location: Gurugram

Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.

What you’ll do:

As the Manager Facility, you will be responsible for overseeing the day-to-day operations of the facility, and administration activities for Bangalore office. Your role involves fostering a positive work culture and driving the team towards achieving the performance.

• Soft Services
• Security Management
• Health & Safety of Assets & Employees
• Should know Transport operations
• Should have experience of AMC of facility equipment’s like, HVAC, UPS, Access Control, CCTV, BMS
• Food & Cafeteria Services
• Tea & Coffee & Water
• Visitor & Vendor Management
• Repair & Maintenance Activities
• Event Management

The key responsibilities include:

• Strategic Planning: Collaborate with local leadership to develop and execute operational strategies aligned with the company's mission and objectives.
• Operational Excellence: Oversee and provide all the support for infrastructure development and maintenance, facilities and administration management, compliance management, asset management, processes.
• Compliance Management: Possess comprehensive knowledge of SEZ policies and regulations. Liaise with government authorities and vendors to ensure compliances, various licensing, employee & property insurance, etc. Should have thorough knowledge of state minimum wages.
• Stakeholder Management: Build strong relationships with internal functions and collaborate with external clients, global operations, procurement, and infosec teams to enhance service delivery.
• Employee-Centric Events: Manage key operations staff in planning employee-centric events, including vendor selection and negotiations, budget estimates, and other events-related logistics.
• Software & Tools Knowledge: Manage the company's ERP system to issue POs according to requests and other reporting tools. Have experience in implementation and/ or management of the desk booking software.
• Budget Management: Prepare and manage budgets, delivering efficiencies and savings.
• Invoicing – Should be strong in validating and processing of the invoices.
• SOP’s – Should be well versed with the SPO’s related to Facility Operations.
• AMC – Should be hands on with AMC management, Vendor engagement and Contract Management.
• Performance Metrics: Develop and track key performance indicators (KPIs) to measure operational effectiveness and identify areas for improvement. Should have excellent PPT & Data Analytical Skills.
• Process Improvement: Identify process gaps and inefficiencies, implement continuous improvement initiatives, and collaborate with cross-functional teams to streamline processes.
• Risk Assessment: Conduct risk assessments and implement strategies to mitigate operational risks, ensuring business continuity.
• Quality Assurance: Develop and maintain quality assurance programs to ensure a consistent delivery of high-quality customer interactions.
• Technology and Innovation: Stay updated on industry trends, emerging technologies, and best practices in operations. Recommend solutions to enhance customer experiences.
• Team Leadership: Provide effective leadership to the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Reporting and Analytics: Use data-driven insights to make informed decisions, drive continuous improvement efforts, and provide insights to senior management.

What to Have for this position:

Must have Skills:-

• 10-15 years of experience in corporate office administration, travel management and procurement related in large companies (3,000+ employees).
• Graduation/MBA
• Excellent team engagement and communication skills, with the ability to motivate and develop teams.
• Proven experience in process improvement, change management, and negotiation.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Proficiency in using software ERP, CRM systems, reporting tools, desk-booking tools and Microsoft Office programs.
• Ability to apply project management skills to improve processes within the company, suggest desired changes, prepare bids for management, and implement them.
• Exceptional interpersonal skills and the ability to collaborate effectively with various stakeholders.

About Sapiens:-

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For More information visit us on www.sapiens.com.

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

Disclaimer:- Sapiens India does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens . Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Sapiens shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. In the event that you come across any fraudulent activities in the name of Sapiens , please feel free report the incident at sapiens to sharedservices@sapiens.com