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Lead for Service NOW (CSM)

Req ID:  49601

Holon, IL

Location: Holon (Hybrid)

About Us:

Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions and a cloud-first approach that accelerates customers’ digital transformation. Serving more than 600 customers in 30 countries, Sapiens offers insurers across Property & Casualty, Workers’ Compensation and Life markets the most comprehensive set of solutions, from core to complementary, including Reinsurance, Financial & Compliance, Data & Analytics, Digital, and Decision Management. Sapiens’ team of more than 5,000 employees operates through our offices in North America, the UK, EMEA and Asia Pacific.


SNOW CSM lead will manage all activities related to Sapiens SNOW CSM


Roles and Responsibilities:

  • Manage team of SNOW admin\s
  • Manage all administration activity regarding the SNOW CSM
  • Support Sapiens Service Now (SNOW) CSM (Customer Support)
  • Manage Customer meta data uploads (on boarding of new customers)
  • Manage Enhancements: Gather customer requirements, prepare design documents, implement Enhancements
  • Manage defects handling, raised by end users and backend users: investigate, develop fixes, and deliver
  • Be responsible for System upgrades
  • Manage yearly planning and delivery of the scope for CSM: Enhancements, interfaces, new modules, upgrades etc
  • Project management of new Interfaces between SNOW CSM and other systems
  • Support implementation of new modules
  • Manage delivery of new enhancements\implementations to production
  • Conduct and manage Weekly status meetings with key users
  • Conduct and manage weekly defect meetings with Service Desk


Skills and Requirements:

(All experience requirements below at least 4-5 years of experience)

  • Previous experience and operation of Service Now CSM & ITSM– Must
  • Java-script Scripting knowledge and experience (business rules, client scripts, UI actions, UI macro, script include)- Must
  • Meta data upload\migration experience (transform maps) - Must
  • Rest API Integration scripting experience – Advantage
  • Angular JS experience (Portal customization) – Advantage
  • Report and Dashboard experience in SNOW - Must
  • Data Management experience in SNOW (mass data fixes, upload etc) -Must
  • Fluent in English
  • Self-Learning ability, independent
  • Ability to understand technical concepts quickly
  • Team player, proactive and customer-oriented approach
  • Excellent organizational and time management skills


Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.

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