System Admin - Service NOW (CSM)

Location: Holon (Hybrid)

About Us:

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.

Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 500 organizations, Sapiens’ team of over 3,400 operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific.

For more information: www.sapiens.com.

Roles and Responsibilities:

• Support operational CSM system – Customer Support (Service Now)
• Join ‘Customer Support’ Admin team
• Handle Customer meta data uploads to Service Now
• Analyze customer requirement and create stories
• Requirement\design implementation\development\customization
• Investigate defects raised by end users and backend users
• Handle data fixes across instance, implementation updates and fixes
• Support implementation of new modules and system enhancements
• Move change-sets from test instances to production

Skills and Requirements:

(All experience requirements below at least 1-2 years of experience)

• Previous experience and operation of Service Now CSM– Must
• Java-script Scripting knowledge and experience (business rules, client scripts, UI actions, UI macro, script include)- Must
• Meta data upload\migration experience (transform maps) - Must
• Rest API Integration scripting experience – Advantage
• Angular JS experience (portal customization) – Advantage
• Strong analytical skills (reporting, dashboards, data fixes etc)
• Fluent in English
• Self-Learning ability
• Ability to understand technical concepts quickly
• Team player, proactive and customer-oriented approach
• Excellent organizational and time management skills
• Experience with Service Now ITSM – advantage 

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.