VP Business Unit, Programs & Delivery

Location: Holon (Hybrid)

Reports to: President of Life & Pension.

Job Description:

The VP BU is a business executive who understands and manages the delicate balance of ensuring profitable growth of Sapiens' business in a defined account/territory, quality programs delivery, and achieving financial targets while assuring customer satisfaction and loyalty.
The VP BU is the central, significant, and senior role at the heart of Sapiens' customer facing delivery operations.

Key responsibilities

P&L Management:

• Manage the P&L for the Sapiens business unit in the assigned territory/accounts; responsible for meeting the accounts financial targets.
• Continuously targeting to lower the total cost of ownership for the customers.

Customer Management:

• Responsible for the well-being of the long-term customer relationship and customer satisfaction.
• Work to be valued by the customer as a trusted advisor and reliable focal point for business and systems issues.

Growth Management:

• Constantly drive to grow the Sapiens business and up-sales with our customers, by identifying and promoting business opportunities where Sapiens may offer added value.
• Support the expansion of the business to new segments within existing customer accounts.

Delivery Management:

• The VP is the final point of accountability for ensuring quality, timely, and on budget delivery of Sapiens operations, solutions and projects.
• Work hand in hand with the competency centers/delivery managers to optimize delivery.

People Management:

• Manage directly dispersed VPs, Program Directors team, responsible for their hiring, mentoring, performance, personal growth, and high motivation.
• Work in a matrix manner with the VP R&D and COE to smooth delivery and manage risks.

Key Requirements:

• 15+ years’ management experience (staff and budget responsibility) within a global enterprise software solutions company.
• Proven experience of:
  • Leading international clients and engagement teams through the delivery of complex software solutions on large scales (>30M$);
  • Successful solution delivery with demonstrated success managing multiple complex projects, juggling competing priorities, and meeting deadlines.
  • Growing business within existing customer accounts, hands-on as well as by leading a team of customer managers.
• Seasoned manager with the ability to hire, mentor, coach and develop a globally dispersed high performing team.
• Experience and knowledge of Life & Pension software solutions – Advantage.
• Excellent client relationship management skills and ability to serve as a trusted advisor to C-level customer executives.
• Personality, mindset, and investment approach that fits well with an entrepreneurial, growing firm, with the ability to work in a fast-paced environment and excellent problem-solving skills.
• Excellent written and verbal communication skills.
• Willingness to travel extensively within the territory.

About Sapiens:

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us at www.sapiens.com.

Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.