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Business System Analyst

Req ID:  34984

Lisbon, PT

Location: Portugal


About Sapiens

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.

Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens’ team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: www.sapiens.com.


The Role

The Business System Analyst will lead the analysis and design phase of business transformation projects through the implementation of new core insurance software provided by Sapiens and plays a central role with Sapiens' clients (Insurance Companies).


The Business System Analyst will:

  • Become an expert of Sapiens software applications and the out of the box system functionalities with the aim to support customer’s business process and requirements;
  • Work with Sapiens clients to understand the state-of-the-art of their business processes, architecture and insurance products and to define how to improve them with Sapiens software application as their foundation principle;
  • Define new system functionalities as required;
  • Run workshops and work closely with the clients to gather requirements and to define, document, and present the solutions back to them;
  • Work closely with project management, product management, development, and testing teams to ensure a high-quality implementation of the defined solutions.


Main Responsibilities

  • Map out the differences between the customer requirements and the current core system features;
  • Facilitate the negotiation of requirements between the customer and Sapiens IDIT Core suite for Insurance;
  • Lead, or participate in, customer workshops;
  • Analyze the gaps in the requirements and point to the appropriate solution in order to solve;
  • Draft and write deliverables;
  • Build solution design based on the Sapiens IDIT Core functionalities;
  • Create, analyze, and validate detailed functional specifications;
  • Lead, or participate in, Solution Design workshops;
  • Understand the customer business processes and procedures and how they translate into IDIT system functionalities;
  • Write solution design documents (SDS, iSDS, setup books);
  • Provide support throughout the project lifecycle;
  • Provide support to customers;
  • Provide support to the development, QA, UAT and production teams.


Skills & Requirements

  • 3+ years’ experience as a Business (System) Analyst supporting end-to-end solutions design and implementing significant functional change and numerous implementations;
  • Experience working in Agile environments;
  • Excellent analytical skills;
  • Excellent system design skills;
  • General Insurance knowledge; Experience with insurance information systems – Advantages.



  • Fluent English and Spanish (written and verbal).



  • Up to 50% travel to customers’ sites (European destinations).


Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.


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