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Technical Application Support

Req ID:  44894
Location: 

New Jersey, Rochelle Park, US

Company Description:

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.

Our portfolio includes policy administration, billing and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 400 organizations, Sapiens’ team of over 2,500 operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA and Asia Pacific. 

 

For more information: www.sapiens.com

 

 

Position summary

Technical Application Support Engineer with PowerBuilder/COBOL and SQL Server background to maintain, enhance and support a Reinsurance software application.  Develop and modify general computer applications software using Sapiens coding practices and methods. The role will require working directly with developers, business analysts/support personnel and clients.

 

 

Roles and Responsibilities:

  • Responsible for production application technical support working closely with internal teams and external teams and customers.
  • Address client technical requests/issues.
  • Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way.
  • Adhere to project development processes including documentation, defect tracking, software configuration management, and status reporting.
  • Requires experience in supporting enterprise application in production systems.
  • Under general supervision, develop, document and maintain a Reinsurance software application.
  • Ensure development and test processes /deliverables are successful.
  • Experience in handling production deployment.
  • Follow appropriate change/release practices.
  • Learn business functionality of Sapiens products as a by-product of operational support.
  • Complete assignments within defined estimates

 

Requirements:

  • Bachelor’s degree in Computer Science and/or related field
  • 4-8 years software support experience on insurance domain.
  • Minimum of 4 years experience maintaining COBOL applications
  • 2+ years experience using basic Appeon PowerBuilder
  • 4+ years SQL Server experience
  • C# experience a plus
  • Knowledge of Fujitsu a plus
  • Ability to navigate Visual Studio a plus
  • Excellent documentation skills of coding and maintenance
  • Experience with installing and configuring software
  • Basic understanding of networking in relation to software configuration
  • Basic understanding of file systems in relation to software configuration
  • Understanding of logical database design and physical database structures a plus
  • Basic of knowledge of Excel
  • Insurance knowledge a must
  • Reinsurance knowledge a plus
  • Excellent oral and written communication skills
  • Ability to triage the incidents and provide the initial investigation and the details.
  • Knowledge and experience of working with any one ticketing tool (JIRA, SNOW)
  • Good Analytical and problem-solving skills with strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills

 

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V. 

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