Technical Application Support

Company Description:

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.

Our portfolio includes policy administration, billing and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 400 organizations, Sapiens’ team of over 2,500 operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA and Asia Pacific. 

For more information: www.sapiens.com

Position summary

Technical Application Support Engineer with PowerBuilder/COBOL and SQL Server background to maintain, enhance and support a Reinsurance software application.  Develop and modify general computer applications software using Sapiens coding practices and methods. The role will require working directly with developers, business analysts/support personnel and clients.

Roles and Responsibilities:

• Responsible for production application technical support working closely with internal teams and external teams and customers.
• Address client technical requests/issues.
• Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way.
• Adhere to project development processes including documentation, defect tracking, software configuration management, and status reporting.
• Requires experience in supporting enterprise application in production systems.
• Under general supervision, develop, document and maintain a Reinsurance software application.
• Ensure development and test processes /deliverables are successful.
• Experience in handling production deployment.
• Follow appropriate change/release practices.
• Learn business functionality of Sapiens products as a by-product of operational support.
• Complete assignments within defined estimates

Requirements:

• Bachelor’s degree in Computer Science and/or related field
• 4-8 years software support experience on insurance domain.
• Minimum of 4 years experience maintaining COBOL applications
• 2+ years experience using basic Appeon PowerBuilder
• 4+ years SQL Server experience
• C# experience a plus
• Knowledge of Fujitsu a plus
• Ability to navigate Visual Studio a plus
• Excellent documentation skills of coding and maintenance
• Experience with installing and configuring software
• Basic understanding of networking in relation to software configuration
• Basic understanding of file systems in relation to software configuration
• Understanding of logical database design and physical database structures a plus
• Basic of knowledge of Excel
• Insurance knowledge a must
• Reinsurance knowledge a plus
• Excellent oral and written communication skills
• Ability to triage the incidents and provide the initial investigation and the details.
• Knowledge and experience of working with any one ticketing tool (JIRA, SNOW)
• Good Analytical and problem-solving skills with strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.