Client Partner Executive

About Us

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.

Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens’ team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: www.sapiens.com.

About the role

The Client Partner Executive is responsible for advice and support of our customers, offering solutions and tactics to help achieve their business goals while also increasing their awareness of Sapiens products and services to increase the companies’ engagement and uplift the revenue from these customers. They develop strategic plans that align with customers priorities and emphasize tools and services that can improve efficiency, streamline processes, or increase profits. They provide ongoing customer support to address challenges or resolve issues and are acting both as customers advocates within Sapiens and Sapiens advocates within the customer. Offering excellent customer service and problem resolution skills, you will be responsible for penetrating existing accounts and while supporting the entire Sapiens portfolio. 

Responsibilities

• Working with all other Sapiens departments, especially delivery and support, to ensure high degree of customer satisfaction and referenceability.
• Develop customers account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishing a clear action plan for success.
• Develop and expand the depth and breadth of the customer relationships.
• Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.
• Serve as a trusted advisor with key accounts, customer stakeholders and executive sponsors to develop a true partnership relationship.
• Grow sales, and profitability through proactive management of assigned customers’ relationships by selling solutions (products or services) into your assigned existing accounts being responsible to identify opportunities as well as bring them to closure. 

• Ensure overall customer success and satisfaction with Sapiens products and services.
• Build relationships based on good rapport with both customers and internal project teams.

• Support marketing in customer activities like press releases, market speaking opportunities and other collaborations.

Skills & Requirements

• 10+ years of proven professional track record and experience as an Account Manager, Client Partner or Client Relationship Manager.
• Experience and knowledge of core software solutions, with a focus on the insurance industry.
• Experience interacting with customer C-Levels, key business executives and stakeholders and developing good, long-lasting rapport with them (client references will be required).
• Experience with “solutioning” and identifying new opportunities from listening to customer business needs.
• Experience closing multi-million enterprise-wide software and services solution deals.
• A successful track record of revenue and profit growth as an Account Manager in a software company.
• A history of successfully working through the entire sales lifecycle, including negotiations and deal closing.
• Strong verbal, written and presentation skills.
• Ability to serve as a trusted liaison between the customer and our business units.
• Willingness to regularly travel nationally as required.

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.