ServiceNow Developer

We are seeking a talented and experienced ServiceNow Developer to join our CSM system – Customer Support (ServiceNow) team. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform to meet the organization's business needs.

Location: Poland, remote

This position will be part of Sapiens’ CTIO division.

What you’ll do: 

• Develop, and implement ServiceNow applications and modules according to business requirements.
• Customize and configure ServiceNow applications, workflows, forms, and reports.
• Develop and maintain ServiceNow workflows, catalogue items, business rules, UI policies, Customer meta data uploads, implementation of new modules, system enhancements and script include.
• Perform ServiceNow administration tasks, including user management, role management, and security configurations.
• Conduct testing, debugging, and troubleshooting of ServiceNow applications and integrations.
• Stay updated with the latest ServiceNow releases, features, and best practices.
• Analyse customer requirement.
• Investigate defects raised by end users and backend users.
• Handle data fixes across instance, implementation updates and fixes.

What to Have for this position:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 4 years of experience as a ServiceNow Developer- MUST.
• Solid knowledge of ServiceNow platform and its modules, including Customer Service Management (CSM) and IT Service Management (ITSM), Case Management, Account management, Incident Management, Change Management, SLA Management, Service Catalogue Management, ACL Management – MUST.
• Proficient in ServiceNow scripting (JavaScript, Glide API) and customization – MUST.
• Experience in ServiceNow workflows (Workflow editor and Flow designer), business rules, UI policies, and catalogue development – MUST.
• Hands on experience, and knowledge of ServiceNow integration techniques (REST, SOAP, MID Server) and APIs – An Advantage.
• Enterprise IT Operation Management (ITOM) – An Advantage.
• Experience in portal development- An advantage.
• Strong understanding of ServiceNow administration, including user management, role management, and security configurations.
• Excellent problem-solving and analytical skills.
• Communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and team members.
• Fluent in English – MUST.
• Self-learning.
• Excellent organizational and time management skills.
• Team player, proactive and customer-oriented approach.
• ServiceNow certifications (ServiceNow Certified Application Developer, ServiceNow Certified System Administrator) are a plus.

We offer 

• Opportunity to design and develop complex integration solutions 
• Stable employment – permanent job contract 
• Flexible working hours to help you keep the work-life balance and find time for your hobbies 
• Partnership approach & communication respecting individual needs and employee development plan ideas 
• Possibility to gain professional experience and learn from global industry experts 
• Stable project & diversified working environment 
• Periodical events and contests for employees (business runs, paintball, etc.) 
• Private medical healthcare & Multisport card 
• IT-specific, friendly dress code that you will become a fan of 
• Attractive employee referral program and bonuses 

About Sapiens
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us at www.sapiens.com.

Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. Please send your resume in English.