Technical Analyst

Role: Technical Analyst

Location: Remote

About Sapiens:

Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative, and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions and a cloud-first approach that accelerates customers’ digital transformation. Serving more than 600 customers in 30 countries, Sapiens offers insurers across Property & Casualty, Workers’ Compensation and Life markets the most comprehensive set of solutions, from core to complementary, including Reinsurance, Financial & Compliance, Data & Analytics, Digital, and Decision Management. Sapiens’ team of more than 5,000 employees operates through our offices in North America, the UK, EMEA and Asia Pacific.

Job Summary:

The Technical Analyst operates under limited supervision working on product implementation and integration projects.  Depending on specific project needs, this individual will assist on data conversion projects for new CoreSuite implementations as well as conduct business process analysis, needs assessments, and preliminary cost/benefits analysis to align technology solutions with business initiatives. For data conversion projects, the Technical Analyst is responsible for working on the implementation aspects of the conversion process including conversion setup, maintaining and running load programs, testing, and reconciliation.

The Technical Analyst is accountable for understanding the business environment and processes to be able to derive practical business-system solutions as related to the specific goals of the project. The Technical Analyst must ensure that all aspects of the business need or problem are correctly reflected in the solution developed by the solutions team. The development and quality assurance teams will rely on the judgment and expertise of the Technical Analyst for all business process-related questions arising from the development work and subsequent testing. 

Responsibilities:

• Uses sound judgment and experience to solve moderately complex business process problems or to propose solutions for these problems to Sapiens management and to clients
• Applies industry knowledge and expertise to guide client in business and process decisions
• Provide technical analysis to clients, third parties, and various bureaus/external vendors.
• Troubleshoot and resolve technical issues related to the core system
• Conduct initial and on-going set-ups of technical configurations
• Map billing to client GL accounts and document required configurations to financials
• Leads business process analysis, needs assessments and preliminary cost/benefits analysis to align IT solutions with business initiatives
• Provide advice to internal and external software development personnel.
• Defines and documents clear and concise business requirements that describe business scenarios and processes in language understandable to both technical and domain stakeholders 
• Assist clients with running, configuring, and troubleshooting batch issues and respond to clients on functionality and technical details.
• Develops and maintains conversion load programs
• Provides analysis and consultation to clients during application conversion
• Develops and maintains validation processes to ensure conversion accuracy
• Work directly with clients to perform analysis, configuration and implementation of the conversion process and routines.
• Documents process and procedures and maintains existing conversion documentation.
• Works with development and quality assurance teams to ensure a technically sound solution.
• Provides input to and review of estimates at each phase of a project
• Produces output documentation and provides guidance to users as appropriate
• Performs analyst work related to more technical items such as interfaces and batch
• Able to write simple database queries and update scripts to assist with more complex configuration, issue analysis and troubleshooting
• Works as the liaison between client stakeholders, project team members, software engineers and quality assurance personnel
• Facilitates or participates in periodic sales support: demonstrations, preparation of RFP response, gap analysis studies
• Perform other duties as required.

Years of Experience:

• 3-5 years of business and/or technical analysis experience in the Workers’ Compensation industry and/or equivalent experience with other policy, claims or billing applications.
• 3+ years of data conversion experience

Skills and Knowledge:

• Excellent interpersonal, verbal, written and presentation skills
• Ability to set, drive and achieve deliverables
• Strong facilitation skills
• Strong domain expertise in functional areas and lines of business relevant to Sapiens strategy such as workers comp claims and underwriting is desired.
• Strong knowledge of Use Case modelling
• A strong knowledge of the Workers Compensation insurance industry is desired.
• Working knowledge of business modelling, requirements, and analysis & design disciplines of overall iterative software development life cycle
• Must demonstrate the ability to effectively communicate business concepts to both technical and end users
• Must demonstrate strong analytical and problem solving skills
• Experience with Microsoft Office products (Word, Excel, MS Project, Visio)
• Experience with relational databases (SQL Server and/or Oracle)
• Strong SQL skills with experience utilizing multiple structured query languages, including SQL Server
• Knowledge of logical and physical data modelling
• Experience with ETL tools, preferably Talend
• Experience with XML for data presentation and communication
• Travel: Requires up to 50% travel based on client needs, during peak times

Education/Certifications/Training:

Bachelor's degree in business, marketing, computer science and/or related field; related work experience can be substituted for educational requirement.

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.

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