Partner Support Specialist

Sapiens is on the lookout for a Partner Support Specialist to become a key player in our Bangalore team. If you're a seasoned Partner Support Specialist and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

Location: Bangalore
Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.

What you’ll do: 
A key part of our global strategy is to work with partners. Sapiens partners comprise of 3 types:
    Technology Partners
    Insurtech Partners
    System Integrator Partners
Each of these has a role to play in our GTM strategy as well as in providing addition/differentiator to our solutions and enabling us to scale the business.
Key responsibilities:
•    Provide operational support to the NA Partner team
•    Support to partner team and management on day-to-day basis as needed
•    Maintain accuracy about all partnerships in Salesforce (partner records, opportunities, reporting and dashboards)
•    Maintain partner opportunity accuracy in Salesforce and cross-reference with sales reporting
•    Coordinate with partner team and partner marketing to ensure partner information on Sapiens’ website is accurate and reciprocally on partner websites.
•    Focal point for non-managed Insurtech Partners
o    Maintain accurate records about the partnerships in SharePoint (master excel)/Teams/Salesforce to include agreement information, BU/product alignment and competitive alignment.
o    Be first contact for inbound partner leads
o    Be knowledgeable and able to explain the Sapiens Insurtech Partner approval and onboarding process.
o    Be knowledgeable and able explain the three different models for how we contract with partners. (Referral, Resell and White Label)
o    Provide Monthly Management summary reports on partner referrals
o    Monitor partner deal flow through from lead registration through to invoicing and payments
•    Focal point for AWS and Microsoft
o    Maintain Sapiens opportunity information in their respective portals as required by the partnership
o    Manage partner portal opportunities & create pipeline (AWS & Microsoft Azure)
o    Track incoming referrals from each of these partners and ensure opportunity is cross-referenced and accurate in Sapiens Salesforce and partner portals.

What to Have for this position:
Must have Skills: - 
•    2-5 years of experience within a software technology company providing operational support to partner-facing organization
•    Understanding of different partner types (Referral, Reseller, System Integrator, ISV, Technology, Solutions)
•    Professional business communication skills
•    Comfortable speaking with external management and executive level individuals 
•    Experience working within a fast-paced environment
•    Proven ability to navigate complex organizations to accomplish assigned tasks
•    Salesforce or other CRM competency
•    Microsoft Office competency (Word, Excel, PowerPoint)
•    Insurance industry experience a plus
•    Ability to work during U.S. East Coast hours up to 2:00 pm M-F
 

About Sapiens:- 
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For More information visit us on www.sapiens.com.

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

Disclaimer: - Sapiens India does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens . Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Sapiens shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. In the event that you come across any fraudulent activities in the name of Sapiens , please feel free report the incident at sapiens to sharedservices@sapiens.com