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Technical Team Lead

Req ID:  53641

Bogota, CO

About Sapiens

Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions and a cloud-first approach that accelerates customers’ digital transformation. Serving more than 600 customers in 30 countries, Sapiens offers insurers across Property & Casualty, Workers’ Compensation and Life markets the most comprehensive set of solutions, from core to complementary, including Reinsurance, Financial & Compliance, Data & Analytics, Digital, and Decision Management. Sapiens’ team of more than 5,000 employees operates through our offices in North America, the UK, EMEA and Asia Pacific.

For more info: Sapiens people and culture. 


With TIA services and solutions, you will be working in an organization that offers great development opportunities, professionally as well as personally. We offer a multitude of social activities and have an informal way of communicating, while taking care of our tasks with dedication and team spirit. We are a part of international company with employees that are highly qualified and engaged. We value teamwork, knowledge sharing and innovation which is reflected in how we are organized in matrix teams. Professional Services works in a very dynamic and inspiring environment where commitment and mutual respect, good humour and social unity are among the core values.


Technical Team Lead / Delivery Manager
We are looking for Team Lead / Delivery Manager with international outlook and experience from the IT-insurance industry for Tia Professional Services in Colombia to spearhead TIA projects in Spanish-speaking countries across Latin America. Joining Tia Services & Solutions organization, you'll be integral to our commitment to delivering a comprehensive 360° approach to customer engagement, encompassing customer services and consulting.


About the Job 
Professional Services in Tia provides consulting services based on demands from customers and partners. As a Team Lead / Delivery Manager, your primary focus will be steering projects to success by ensuring the timely and high-quality delivery of agreed-upon scopes within set timelines and optimal customer satisfaction. Your responsibilities include managing delivery process, technical approach, scope, as well as collaborating with internal and external teams worldwide to design and implement tailored solutions based on client needs. Effective communication and coordination with team members are paramount, along with the ability to oversee and track multiple workstreams and projects.


If you thrive in a dynamic environment, possess proven team leading / delivery management experience, and are well-versed in the nuances of the Insurance and / or Banking industries or have a substantial track record in TIA projects, we invite you to explore this exciting opportunity.

Expected key responsibilities:
•    Manage delivery process, scope and technical approach effectively. 
•    Contribute to detailed project plans, progress reports, coordinate work distribution within given stream or project.
•    Collaborate with internal and external teams to ensure solutions align with client needs.
•    Participate or lead workshops with clients.
•    Report progress internally and externally.
•    Plan, manage, and coordinate multiple workstreams.
•    Ensure on-time service delivery while upholding high-quality standards.
•    Contribute to requirements documents.
•    Help design / validate solution based on TIA core functionality and best practices.
•    Proactively communicate with the customer, leads, managers, analysis, development, and testing teams (up to project team structure).
•    Coach and mentor more junior team members, through workshops and peer reviews.
•    Contribute to TIA templates, frameworks, tools and suppor TIA PS Centre of Excellence.
•    Drive and support project organization throughout end-to-end delivery cycle (Design, execution, SIT, UAT, go-live activities as well as application maintenance when / if applicable).
•    Motivate team members and proactively address potential risks or malfunctions.

NOTE: the above is not limited. The company keeps the right to amend the job profile at its sole discretion, as roles are dynamic and evolve. Also, the role might require fulfilling related tasks on business demand.


Other Generic duties and awareness for the role:

  • Stakeholder Management:  
  • Key Stakeholders: Programme Director, Project Manager, Stream Leads, Business Analysts, QA engineers.
  • Identify and build relationships with key stakeholders.   
  • Work effectively with peers and management team to achieve shared business objectives.
  • Decision-making and Problem Solving:  
  • We are looking for an individual who is passionate about development & has real experience and methods supporting Sapiens, its stakeholders across the globe.
  • The nature of the role will require being independent, to be capable to solution, make decisions, implement requirements in along having ability to demonstrate problem solving skills, coordination, taking ownership for the result.
  • Risk and Control:
  • Understand the appropriate policies & standards applicable to the role through reading the Sapiens Code of Conduct and other training assigned. Where responsible for risks and controls ensure that these are appropriate and fit for purpose.  
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Global and Local Sapiens policies and standards.
  • Diversity & Inclusion:
  • Sapiens is an equal opportunity employer, and we treat candidates and employees equally and we do not discriminate on citizenship or other factors basis.

Skills, knowledge, and certifications:
•    5+ years of delivery management / team leading experience in Insurance/Banking industry or 7+ years in TIA projects (senior or expert role).
•    Fluency in English and Spanish.
•    Experience and understanding of the different delivery frameworks: agile/scrum, waterfall, and hybrid.
•    Leadership, communication, and team management skills.
•    Analytical skills.
•    Willingness and ability to travel.
•    Ability to make important decisions under pressure.
•    Problem-solving and negotiating skills.


Desirable (would be an advantage):
•    Experience with insurance information systems would be advantageous. 
•    Experience with TIA solution.
•    Experience with Oracle SQL / PLSQL.
•    Experience with Oracle ADF / forms / Weblogic.
•    Experience web services (SOAP, WSDL, XML, REST) and Java.
•    Experience with defining IT architecture and infrastructure in co-operation with the client, along with standard solutions; methodologies and project planning.
•    Experience with OCI, Azure, AWS, or other major cloud platform.
•    Industry related certificates like Prince2, PMP, Agile, etc.

Other Person Specifications: 
•    University degree in related discipline.
•    Additional language knowledge (Portuguese is a bit advantage).
•    Understand the difference between bespoke and standard solutions.

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