Sapiens is seeking a Renewals Manager who will be responsible for executing renewal activities to drive customer retention, maximize renewal rates, and support predictable recurring revenue. This role manages a portfolio of customer renewals, working closely with Customer Success, Sales, and Finance to ensure timely, value-driven renewal outcomes and a smooth customer experience.

The ideal candidate is detail-oriented, commercially minded, data-driven, and comfortable engaging directly with customers to manage contracts, mitigate risk, and support expansion opportunities.

Key Responsibilities:

• Renewal Execution & Customer Engagement
• Manage a portfolio of customer renewals, ensuring timely execution and high renewal rates.
• Own day-to-day renewal activities, including outreach, coordination, pricing discussions, and contract execution.
• Partner with Customer Success to understand customer health, adoption, and renewal risk.
• Proactively engage customers ahead of renewal dates to reinforce value and address concerns.
• Support negotiations for renewals, including commercial terms, in line with company guidelines.

Operational & Commercial Support

• Maintain accurate renewal pipelines, forecasts, and CRM data to support reporting and visibility.
• Follow established renewal playbooks, pricing frameworks, and escalation paths.
• Collaborate with Sales on identified upsell and cross-sell opportunities within the renewal cycle.
• Partner with Finance on contract terms, pricing approvals, and renewal documentation.
• Identify process gaps or inefficiencies and provide feedback to improve renewal operations.

Performance & Insights

• Track and analyze renewal outcomes, including churn, contraction, and expansion drivers.
• Contribute to reporting on renewal performance, risks, and trends.
• Support initiatives aimed at improving customer retention and long-term value.

Required Qualifications:

• 5+ years of experience in Renewals, Sales, Customer Success, or Revenue Operations.
• Strong understanding of SaaS or subscription-based business models.
• Proven experience managing customer renewals and commercial discussions.
• Analytical mindset with the ability to manage forecasts, metrics, and CRM data.
• Strong communication skills and ability to build trust with customers and internal stakeholders.

Preferred Qualifications:

• Experience in software, SaaS, or enterprise technology environments.
• Exposure to revenue operations, pricing, or commercial processes.
• Experience working with cross-functional teams in a global or distributed organization.
• Familiarity with customer lifecycle management and adoption metrics.

Lisa.smith@sapiens.com is your contact for this opportunity