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Location Bangladore, India
Working Model Fulltime, Hybrid
Req ID 12345
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Application Support Analyst

Req ID:  56620
Location: 

Hybrid, PL

Sapiens is on the lookout for an Application Support Analyst. If you're an Application Support Analyst and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

 

Location: Katowice /Hybrid work

 

What you’ll do

  • Acting as single point of contact for Sapiens customers (first level support) 
  • Providing a clear path for customers to report issues, queries and requests, and have them acknowledged, classified, owned and actioned 
  • Providing application support, technical operations and technical support for a world-class insurance application for multiple clients in Europe 
  • Maintain operation of the applications, restores normal operations of a disrupted service as quickly as possible and with the least possible impact on the business 
  • Working with Customer Service Management tools following global processes and procedures agreed within Sapiens Managed Services 
  • Communicate with related teams (technical, core product, infrastructure) to resolve reported issues 
  • Meet the commitments for the multiple projects - agreed deliverables on schedule and quality as per the agreed Service Level Agreements, including on-call support 
  • Do periodic root cause analysis and identify process improvements  

 
What to Have for this position 

  • Experience in application support, with understanding of IT Landscape, multi-tier Application, Database 
  • Good knowledge in customer support processes and procedures (e.g. ITIL), tools (e.g. Service Now, Jira) 
  • At least basic knowledge of: Azure, MSQL, DataDog, PowerShell scripting. 
  • Comfortable communicating with global customers on production support calls 
  • Good learner and self-starter, and a team player 
  • Strong analytical and problem-solving skills 
  • Fluent English, excellent communication skills 
  • Problem solving attitude 
  • Flexibility 
  • Work in shift mode 24/7 
  • Deployment knowledge - Azure and Jenkins
  • Major incident management experience 
  • Proven track record working for a Born in the Cloud or Cloud‑Native technology company - Must have
  • Demonstrated experience in leveraging AI within Continuous Service Management, with a proven track record of implementing automation initiatives to minimize human intervention, streamline repetitive activities, enhance productivity, and drive service excellence.

 

We offer

  • Stable employment – permanent job contract  
  • Stable project & diversified working environment  
  • Private medical healthcare & Multisport card  
  • IT-specific, friendly dress code that you will become a fan of  
  • Attractive employee referral program and bonuses  
  • Night shift bonus (according to Labor Code) 

 

 

Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. Please send your resume in English. 

 

We Are

Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk.

The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance.

With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation.

Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers’ compensation from offices across North America, Europe, the Middle East, and Asia Pacific.

Your Recruitment Journey

We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:

Disclaimer

Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. 
Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. 
In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to sharedservices@sapiens.com.

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