Title: Database Administrator (DBA) - Oracle

Location: Remote

Role Summary

Sapiens is transforming from a Services-based delivery model to a SaaS and AI-led platform business. This role is responsible for supporting, coordinating, and maintaining Oracle databases across our SaaS-hosted production environments — installation, configuration, troubleshooting, upgrades, performance tuning, backup/restore, security, auditing, production support, and migration — for a multi-tenant/multi-customer platform running on AWS and Azure. We're looking for someone who thinks like a cloud-native operator, not a legacy on-prem administrator, and who can help modernize our database practices as we scale.

Responsibilities

• Administer Oracle 19c+ databases across on-prem, AWS, and Azure — including RAC and Oracle OCI — in a multi-tenant/multi-customer SaaS environment
• Install and configure new versions of Oracle Database Server; maintain database servers and processes, including system health/performance monitoring, to meet customer-facing SLAs for availability and security.
• Independently analyze, troubleshoot, and resolve issues in real time, including participation in an on-call rotation for production incidents.
• Build and maintain automation (scripts, Terraform, Ansible, or equivalent Infrastructure-as-Code) to provision, patch, and monitor databases at scale across many customer instances; document and continuously improve processes.
• Assist developers with complex query tuning and schema refinement.
• Perform scheduled maintenance and support release/deployment activities after hours, within SLA-driven change windows.
• Coordinate with the SaaS/Cloud Operations team on shared infrastructure, capacity planning, and incident escalation.
• Apply AI tools to database administration workflows (e.g., troubleshooting, automation, documentation) and share this expertise with the team.
• Identify, recommend, and promote best practices for multi-tenant data isolation, encryption, and compliance (SOC 2, ISO 27001, GDPR) relevant to hosting insurance client data.
• Mentor team members and share domain/technical expertise.

Experience & Education

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• 4+ years of proven experience in Oracle Database Administration and maintenance.
• 2+ years supporting databases in a multi-tenant or multi-customer SaaS/cloud-hosted production environment.
• "Born in the Cloud" experience strongly preferred — prior work at a company whose products/infrastructure were architected natively for the cloud (SaaS-first), rather than migrated from legacy on-prem systems. This reflects the cloud-native mindset, automation-first habits, and platform-scale thinking we need as we complete our shift from a Services to a SaaS and AI-led model.
• 3+ years' experience in the Insurance/Financial industry preferred

Technical Skills

• Strong Oracle troubleshooting and performance-tuning ability, including TKPROF, EXPLAIN PLAN, OEM, and custom scripts.
• Hands-on experience with backup/recovery using RMAN.
• Experience with Data Pump, Export/Import, SQL*Plus, and SQL*Loader.
• Proficiency in PL/SQL required; PG-SQL a plus. PostgreSQL experience a plus.
• Cloud DBA experience with AWS preferred; Azure/OCI a plus, including managed database services (Amazon RDS, Azure Database).
• Familiarity with Infrastructure-as-Code/automation tooling (Terraform, Ansible, or scripting) for provisioning and patching at scale.
• Familiarity with cloud observability tooling (CloudWatch, Azure Monitor, Datadog, or similar) alongside OEM.
• Working knowledge of Windows and Linux environments.
• Experience with backend design and development.
• Experience migrating data across various RDBMS platforms.
• Hands-on experience using AI tools/assistants in a technical workflow preferred.

Other

• Incident resolution experience, including on-call/SLA-driven support.
• Understanding of multi-tenant data isolation, encryption, and compliance frameworks (SOC 2, ISO 27001, GDPR).
• Understanding of DaaS and SaaS concepts, with hands-on experience in SaaS environments.
• Cloud cost/capacity management experience (right-sizing, storage tiering) a plus.
• Strong communication, accountability, and interpersonal skills; comfortable working cross-functionally in a fast-changing environment.

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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