Project Manager (Bilingual French-English)

Title: Project Manager (Bilingual French-English)

Location: Remote/Canada

Sapiens is on the lookout for a Bilingual-French/English Project Manager to become a key player in our North America team. The Project Manager will assist the Program Director and Delivery Manager by completing project management and project coordination activities to support the overall Project Governance and Agenda. If you are a seasoned Project Manager ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

This position will be part of Sapiens’ Life and Pension Insurance division, for more information about it, Click here.

Project Managers work hands-on, leading our clients and internal staff in implementing our proprietary applications.  This position requires technical aptitude, business/industry knowledge, and customer-facing skills. The Project Manager may spend approximately 20% of their time at the client site working directly with the customers’ business and technical teams or more time will be spent in the employee’s home office, depending on the account requirements. Projects are staffed to provide both business and technical expertise for the client. 

 The responsibilities outlined below represent the overall duties accomplished by the team.  An individual contributor is accountable for their deliverables whether they are assigned to them or to a specific team or group of people. Outside of primary project responsibilities and/or while not assigned full time to a specific project, members of the Project Management group will take on internal responsibilities as deemed appropriate. Reporting to the Program Director, the Project Manager assures successful, timely and cost-effective project delivery.  All aspects of project delivery are handled by the Project Manager who is also responsible for following-up, reporting progress to clients, Program Director and other stakeholders as well as for determining how to mitigate issues or problems. This position does not have supervisory responsibilities such as hiring and performance/pay reviews.

Job Description:

• Responsible for ensuring that in-house and customer projects are delivered in scope, on time, of superior quality and on budget. 
• Utilize Agile or waterfall project management methodologies and relevant supporting software in the planning, scheduling, reporting and change management of the projects. Work with resource managers to assign qualified project team members.
• Manage (in a matrix way) business analysts, developers, and testers throughout the project lifecycle - from business requirements acquisition to a successful go-live.
• Create, understand, monitor, and execute project plans.
• Work closely with the project technical leads in the creation and management of project artifacts, schedules, and budgets.
• Governance - provision of customer project statuses, project timeline maintenance, project plan performance reporting, etc.
• Estimate and create project budgets including but not limited to tracking and monitoring project cost, review of budgets and costs with the customer and internal management, management and maintenance of detailed project time records for all members of the project team.
• Management of problem reports and working with the technical lead on the scheduling of workarounds and fixes for such items.
• Audit implementations to ensure the implementation processes defined internally are followed.
• Manage customer expectations and deliverables including as appropriate client issues management and escalation.
• Report, document and manage risks, risk mitigation activities and the resolution of system delivery and support issues.
• Support the sales functions to expand the customer relationship beyond the projects.
• Participate in strategic planning sessions with both client and management to determine the scope and objectives of each project.
• Working knowledge of Clients License Service Agreement

Desired Skills & Experience:

• Minimum of 12 years of experience managing large complex projects/programs ($3+ MM) within the L&A vertical
• Minimum of 10 years of L&A Domain expertise
• Minimum of a bachelor’s degree
• Fluency in spoken and written French (must have)
• Experience with managing all aspects of policy administration system implementation and integration.
• Experience with managing all aspects of underwriting, application, and illustrations system implementation and integration. 
• Mastering and understanding of Agile and waterfall methodologies.
• Ability to work and thrive in a global delivery model (onshore/offshore)
• Must be able to motivate and energize a globally distributed team.
• Proven ability to work with changing priorities and quickly adapt to change.
• Ability to understand complex L&A business processes.
• Consultative and facilitation skills
• Strong written and verbal communications skills
• Great Communication and proactivity skills
• Experience with project management tools (MS Project, Excel, JIRA, etc.)
• Strong customer support experience
• Strong oral, written, and presentation communication skills.
• Travel requirement-approximately 20% based on project needs.

About Sapiens

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success.

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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