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Location Bangladore, India
Working Model Fulltime, Hybrid
Req ID 12345
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Service Manager

Req ID:  56327
Location: 

Vilnius, LT

Sapiens is on the lookout for a Service Manager to become a key player in our Vilnius TIA team. If you're an experienced Service Manager and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.

Location: Konstitucijos 21B Vilnius, Lithuania

Working Model: Hybrid (after probation period)

This position will be part of Sapiens’P&C division.

 

What you’ll do:

  • IT Service Management and Coordination (Overall Accountability) under Agreement with the Customer.
    • Service Management.
    • Delivery Management.
    • Governance and Process Setup.
    • Quality Management.
    • Supplier, Integration Provider Management.
  • Customer Contact Management (Issue Triage Sessions, Operational Committees among others).
  • Reporting and Sustaining of the Service Levels defined by Service Agreements.
  • Cross-Team / Cross-Division Coordination.
  • Active participation in Incident, Problem and Change Management Process.
  • Service Resource Planning and Management.
  • Efficient and Effective use of Planned Resources and Materials.
  • Software Release Planning and Management.
  • Securing the necessary Compliance Activities and other Contractual Vendor Obligations.
  • Service Process / Procedure Documentation and Implementation.
  • Continuous Improvement and Optimization of Service Execution.

 

What to Have for this position:

  • MS Excel (Expert Level, Analytics)
  • MS PowerPoint (Expert Level)
  • Jira / Confluence
  • Professional and Clear Technical / Non-technical Communication (Written and Verbal)
  • Presentation Skills
  • Professional and Constructive Attitude
  • Service and Process Orientation
  • Ability to Prioritize, Make Sound Decisions and ensure that Decisions are Implemented
  • Ability to Perform under Time Pressure
  • Fluency in English
  • Willingness to travel.

 

Good to have Skills:

  • SQL (Oracle)
  • POSTMAN (Calling REST APIs)
  • ITIL
  • PRINCE2
  • ISQTB, ISQTM
  • PL/SQL, Java
  • Service Now
  • Power BI Desktop
  • Understanding Cloud Hosting and SaaS principles
  • Previous IT Project and / or Team Management
  • Previous Software Delivery Experience
  • Previous IT Quality Assurance / Test Management Experience
  • Previous Service Desk Work experience

 

What we offer:

  • Salary range: 4500 - 7000 Eur Gross
  • Custom health insurance
  • Life/pension insurance of your choice
  • Annual bonus
  • Modern and comfortable office in Vilnius center.
  • Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

About Sapiens

Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens’ platform offers pre-integrated, low-code capabilities to accelerate customers’ digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally.

For More information visit us on www.sapiens.com.

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

Your Recruitment Journey

We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:

Disclaimer

Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. 
Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. 
In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to sharedservices@sapiens.com.

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